Credit Solutions International Privacy Policy Statement

Respecting and protecting customer privacy is vital to our business. By explaining our Privacy Policy to you, we trust that you will better understand how we keep our customer information private and secure while using it to serve you better. Keeping customer information secure is a top priority, and we are disclosing our policies to help you understand how we handle the personal information about you that we collect and disclose.

We at Credit Solutions International, referred to as (CSI), disclose the following in relation to your privacy.

  • Recognition of Your Expectation of Privacy

We recognise that you expect privacy and security for your personal and financial affairs. We understand the need to safeguard the sensitive information about you that you have entrusted to us. We maintain standards and procedures designed to prevent misuse of this information.

Our Collection, Retention and Use of Customer Information:  We collect, retain and use information about you only where we reasonably believe that it will help us administer our business. We collect and retain information about you only for specific business purposes, and we will tell you why we are collecting and retaining it upon your request. We use information to protect and administer your records, accounts, and funds; to comply with certain laws and regulations in United Kingdom, United States of America and Republic of Ireland.

We may search credit reference databases in the United Kingdom in order to obtain tracing and credit information on individuals or businesses whom have connections or own property in the USA and are either in breach of US financing agreements, or may have funds available to them as a result of a sale of property in the USA.

Information obtained maybe shared with parties in which you have a financial obligation.

Such information when obtained shall be treated in accordance with our privacy policy.

  • Web Tracking

We do not gather information on individual users on our website, other than details entered for contact requests.

  • E-mail communications

If you choose to contact us via email, please keep in mind that your email address and any other information your email header shows about you, such as your name or organisation, will be revealed to us in the email. Also, it is important that you realise that email is not secure and may be intercepted by other third parties without your permission. For your own protection, we ask that you do not send confidential information to us via email. However, you have our commitment that when you communicate with us via email, we will use your email information only for the specific purpose of responding to your comments, questions or collection matters. Your email address will not be sold, nor will it be shared with others outside CSI unless we are compelled to do so by law.

  • Transactions

We may also use the information to contact you for additional information or for clarification. We may use the information to prepare documents or account agreements. All information we collect from you through electronic channels is handled in strict compliance with our Privacy Policy and Information Safeguarding Procedures.

  • Our Maintenance of Accurate Information

CSI has adopted procedures to help assure that your financial information is accurate, current, and complete in accordance with reasonable commercial standards. We also have procedures to respond to your request to correct inaccurate information in a timely manner. While laws in both the UK and USA requires some of these procedures, we have implemented additional procedures to maintain accurate, current, and complete financial information, including processes to update information and to remove old information.

You have the right to access the personal data we hold about you. You may initiate a request to view your personal data via writing to our office address or by sending an email to privacy @ csiukus.com and in all instances we reserve the right to take appropriate steps to authenticate an applicant’s identity. If you believe that our records contain inaccurate or incomplete information about you, please let us know immediately. Please notify us by writing to our office address or via email to corrections @ csiukus.com. We will investigate your concern and correct any inaccuracies as quickly as possible.

  • Consumer Reporting Agencies

If you believe we have reported inaccurate information about your account to any consumer-reporting agency, please let us know by writing to our office address or via email to corrections @ csiukus.com. We will investigate your concern and correct any inaccuracies we find. We will confirm any actions we take with you.

Credit Solutions International Co receives data from UK credit reference agencies in order to evaluate, identify and collect monies owed to US registered companies by individuals who have a financial connection to these US companies, such as a US mortgage or other obligations. Such Individuals are resident in the United Kingdom. Such information received may be used in order to advise US registered companies on the collectability of such debts, along with credit standing on these UK resident individuals.

  • Telephone Calls

Calls are not routinely recorded but may be recorded and monitored for both quality assurance purposes and to confirm details of the conversation. Callers will always be advised that calls are being recorded before any confidential information is released.

  • Restrictions on the Disclosure of Account Information

We do not disclose information about your accounts or other personal information about you to unaffiliated third parties unless:
you request or authorise the release, or
it is necessary to complete transactions or transfers that you initiated, or
it is in compliance with a government agency or court order or at the request of a recognised regulator, or
it is for the purpose of verifying the existence and condition of your account for a third party.

From time to time CSI contracts with outside vendors and other business partners to perform specific services for CSI. When doing so, CSI selects business partners and vendors that adhere to similar privacy standards.

  • Maintaining Your Privacy in Business Relationships with Outside Third Parties

Sometimes it is necessary to provide personally identifiable information about you to a third party, such as to a vendor or service company that we hire to prepare your account statements or to provide support or services for one or more of our products. These vendors and service companies agree to safeguard our confidential information about you and we retain liability in cases of onward transfers to third parties. Information may be sent via electronic secure format to any of our subsidiary companies in different locations worldwide. You have the right to access this information and upon receiving the appropriate written request CSI will provide you with a copy of such information held.

CSI complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, as set forth by the U.S. Department of Commerce.  CSI has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF.  If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles, the Principles shall govern.  To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/

  • Complaints

In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, CSI commits to resolve DPF Principles-related complaints about our collection and use of your personal information.  EU and UK individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, should first contact CSI at our office address or via email to privacy @ csiukus.com.

In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, CSI commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF to JAMS, an alternative dispute resolution provider based in the United States.  If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://www.jamsadr.com/DPF-Dispute-Resolution for more information or to file a complaint.  The services of JAMS are provided at no cost to you.
File a DPF Dispute Resolution Claim
If you are a consumer and wish to open an EU-U.S. DPF and, as applicable, UK Extension to the EU-U.S. DPF Dispute Resolution case, please file a claim using the link below:
File a Data Privacy Framework (DPF) Claim
There is possibility, under certain conditions, for the individual to invoke binding arbitration.

CSI Co is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

 

Policy effective date:  March 03 2025